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Frequently asked questions

At Sii Hotels, we strive to provide a seamless and convenient experience for our guests. Upon check-in, you will be given your room keys by our friendly hotel staff. They will provide you with all the necessary information regarding your room keys and any additional instructions you may need.

If you wish to extend your booking at Sii Hotels, we recommend contacting our reservations team or the hotel reception directly. They will assist you in checking the availability and arranging the extension based on your preferences. Please note that extensions are subject to availability.

To search for a hotel on the Sii Hotels website, you can use the search bar located on the homepage. Enter your desired destination, check-in and check-out dates, and the number of guests. Click on the search button, and you will be presented with a list of available hotels in the Maldives. You can further refine your search by using filters such as price range, amenities, or star rating.

Refund policies may vary depending on the specific booking conditions, such as the rate type, cancellation policy, and any additional terms and conditions you agreed to during the booking process. Sii Hotels aims to provide flexible options for its guests, including refundable and non-refundable rates. It's best to review the specific booking details and contact our customer service team for assistance regarding refunds or cancellations. They will guide you through the process and provide the necessary information based on your reservation.

Yes, Sii Hotels is a reputable hotel chain offering accommodation in various locations, including the beautiful Maldives. We pride ourselves on providing exceptional service, luxurious amenities, and a memorable stay for our guests.

The prices listed on the Sii Hotels website include the standard charges for your stay. However, additional charges may apply for specific services or amenities, such as spa treatments, dining options, or recreational activities. These extra charges will be communicated to you during the booking process or upon your arrival at the hotel.

Sii Hotels does not provide specific luggage warranties. However, we take utmost care in ensuring the safety and security of our guests' belongings. Our hotels are equipped with secure storage facilities, and our staff is trained to assist you with any concerns related to your luggage. We recommend keeping valuable items in the provided safe deposit boxes in your room for added security.

Both Sii Hotels and the specific hotel you book are responsible for ensuring your hotel room experience meets or exceeds your expectations. Sii Hotels sets high standards for its properties and ensures that each hotel within the chain maintains those standards. However, the day-to-day operations and management of the individual hotels are the responsibility of the hotel itself. If you encounter any issues during your stay, our dedicated customer service team will work closely with the hotel to address them promptly.
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